Blog
Returns & Exchange Insights
Guides, tips, and strategies for Shopify merchants to manage returns better and retain more revenue.
4 articles in Operations
Operations9 min read
Shopify Sales Reversals vs. Your Real Return Rate
Shopify renamed Returns to Sales reversals, but your Shopify return rate still looks inflated. Here's how to get a number you can trust before BFCM.
September 15, 2026
Operations7 min read
Your September Returns Audit: Get Shopify Ready for the BFCM Surge
Returns spike 25-45% in the weeks after BFCM. Here's the September checklist to get your Shopify returns and exchange flow ready before Black Friday.
September 1, 2026
Operations8 min read
Shopify's Return Reason API Finally Got Specific
Shopify's 2026-01 API swapped the generic ReturnReason enum for ReturnReasonDefinition. Here's what the new return reason API unlocks for merchants.
May 17, 2026
Operations3 min read
Optimize Your Returns Process To Save Time And Money
Three actionable tips to streamline your Shopify returns process, reduce costs, and turn returns into repeat customer opportunities.
March 8, 2026